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Privacy matters to us, and we want to be transparent about how we collect and work with your
personal information. Please take a moment to read this statement, and if you have any
questions, you can contact us any time.
This statement outlines your rights to your personal information, and contains general
principles that apply to the handling of your personal information when you use any of JOVIs
products or services, application, websites and any product or service that we offer in
conjunction with our partners. Depending on the product or service, you may also receive
service- specific and/or region-specific terms. You will be legally bound by both this
statement and the service/region specific term to the extent you have accepted them when
signing up to service or product, therefore, you should read these terms carefully. In the
event of conflict or inconsistency, the service and/or region-specific terms prevail.
Why are we making privacy policy?
Data protection and right to privacy has become an important issue globally because more and
more businesses are forming their business models based on customer data. From global tech
giants Facebook, Google and Uber to local telecoms and banks, many businesses are in
possession of your personal data. However, this data is not protected as is evident from the
rising number of security breaches.
In 2016, Pakwheels.com and Zameen.com were hacked and data of their users dumped online.
Careem reported a breach in January 2018, in which data of 14 million users, including
Pakistanis, was hacked. Besides cyber attacks, big corporations, including telecoms and
banks or their employees and outsourcing partners are selling data to marketing companies.
Submitted Information
To avail certain services and offerings, to participate in certain activities and to make
contributions at our web-site or application you may be asked to submit personally
identifiable information such as your name, address, e-mail address, telephone number,
gender, date of birth, credit/debit card information (through a third party), your opinion
on issues and items and information about your interests in and use of various products,
programs, and services.
At times you may also be submitting information about other people. For example, you might
submit a person’s name and e-mail address to send a link to an offer and, if you avail an
offer online and want it sent directly or to be shared with a different recipient, you might
submit the recipient’s name and contact number. The types of personally identifiable
information that may be collected about other people at our application: recipient’s name
and telephone number.
You may also be submitting certain non-personally identifiable information such as the type
of browser you are using, the type of operating system you are using, and the domain name of
your internet service provider.
What this Privacy Policy covers
This Privacy Policy covers the information we collect about you when you use our products or
services, or otherwise interact with us (for example, by registering for our application and
receiving any of our print publications, digital e-mails and newsletters; accessing our
website; enrolling in any of our membership products; attending our events, conferences, and
webinars; viewing our video, podcasts, and other content; and using our mobile and digital
applications and social media channels (collectively, we refer to all of these products as
our “Products” in this Privacy Policy), unless a different policy is displayed. Unless
otherwise noted, our Products are provided by JOVI in Pakistan.
This policy also explains your choices about how we use information about you. Your choices
include how you can modify your marketing preferences, object to certain uses of information
about you and how you can access and update certain information about you.
If you do not agree with this policy, you will not be able to access or use our Products or
interact with any other aspect of our business.
Purposes of the Policy include:
a) Retention and maintenance of documents necessary for the proper functioning of the
organization as well as to comply with applicable legal requirements;
b) Destruction of documents which no longer need to be retained.
c) Guidance for the focal persons, director generals, directors, officers, staff and other
constituencies with respect to their responsibilities concerning uploading the up to date
contents, documents retention and destruction.
d) Protect user’s privacy and keep their personal information safe. We use encryption and
other security safeguards to protect customer data.
e) Notwithstanding the foregoing JOVI reserves the right to revise or revoke this Policy at
any time.
Privacy:
• It shall be the responsibility of the Administrator, after consultation with concerned Law
department or Counsel as the case may be, to determine how privacy laws will apply to the
organization’s documents from and with respect to employees and other constituencies, to
establish reasonable procedures for compliance with such privacy laws; and to allow for
their audit and review on a regular basis.
• Our privacy commitments are basic fundamental to the way we do business every day. These
apply to everyone who has a relationship with us – including customers, clients, rider,
end-users, vendors and our Web site visitors.
Information Collection And Use:
• While using our Product, we may ask you to provide us with certain personally identifiable
information that can be used to contact or identify you. Personally identifiable information
may include, but is not limited to your name (“Personal Information”).
• We collect information that your browser sends whenever you visit our Site or what your
operating system sends us when you are using our application.
• This may include information such as your computer’s Internet Protocol (“IP”) address,
browser type, browser version, the pages of our Site or Application that you visit, the time
and date of your visit, the time spent on those pages and other statistics.
• In addition, we may use third party services such as Google Analytics that collect,
monitor and analyze this.
Communications:
We may use your Personal Information to contact you when you interact with us, when you use
our products and services. This information is used to deliver, provide and repair products
or services; establish and maintain customer accounts and records; information may also be
aggregated or de-identified for business and marketing uses by us or by third parties.
Listed below are some of the important points regarding how your information is being used
by us:
• Provide services and improve your customer experience;
• Respond to your questions;
• Do research and analysis to maintain, protect, develop and improve our networks and
services;
• Let you know about service updates, content, offers and promotions that may be of interest
to you;
• Deliver Relevant Advertising;
• Assist in the prevention and investigation of illegal activities and violations of our
Terms of Service or Acceptable Use Policies.
The information you submit will be used by us for communication and contact, to fulfil your
requests, to respond to inquiries and to offer other products, programs or services that we
believe may be of interest to you or to the person whose information you submit to us.
We use the non-personally identifiable information that you submit to improve our
application.
We may disclose personally identifiable information in response to legal process, for
example, in response to a court order or summon. We may also disclose such information in
response to a law enforcement agency’s request, or where we believe it is necessary to
investigate, prevent, or take action regarding illegal activities, suspected fraud,
situations involving potential threats to the physical safety of any person, violations of
our terms of use, to verify or enforce compliance with the policies governing our
website/application and applicable laws or as otherwise required or permitted by law or
consistent with legal requirements. In addition, we may transfer personally identifiable
information about you if we, or one of our business units, are acquired by, sold to, or
merged with another company. Agents and contractors who have access to personally
identifiable information are required to protect this information in a manner that is
consistent with this Privacy Statement by, for example, not using the information for any
purpose other than to carry out the services they are performing for us.
Although we take appropriate measures to safeguard against unauthorized disclosures of
information, we cannot assure you that personally identifiable information that you submit
will never be disclosed in a manner that is inconsistent with this Privacy Policy.
We may disclose personally identifiable information to companies whose practices are not
covered by this privacy policy (e.g., other marketers, magazine publishers, retailers,
participatory databases, and non-profit organizations) that want to market products or
services to you.
Cookies & Web Beacons
To enhance your experience with our website/application, our web pages and application may
use “cookies.” Cookies are text files we place in your computer’s browser to store your
preferences. We use cookies to understand website usage and to improve the content and
offerings on our website. Cookies, by themselves, do not tell us your e-mail address or
other personally identifiable information unless you choose to provide this information to
us.
“Web beacons” or clear.gifs are small pieces of code placed on a web page to monitor the
behaviour and collect data about the visitors viewing a web page. For example, web beacons
can be used to count the users who visit a web page or to deliver a cookie to the browser of
a visitor viewing that page. We may use web beacons on our site from time to time for this
and other purposes.
Cookies and web beacons shall be deemed to be information submitted by you to us.
Information that is necessary for us to perform the services
There is certain personal information that is necessary for us to perform services you use.
These include:
• Your name, phone number, email address, postal address, date of birth, and other
information provided when you register to use our services.
• Payment related information, such as credit or debit card information or other banking and
payment information;
• Payment Information: We collect certain payment and billing information when you register
for certain paid Products. You might also provide payment information, such as card details
(through a third party) to load/top-up your wallet, which we collect via secure payment
processing services.
Typically, we collect this information:
• When you sign up, buy, or use our products or services.
• When you subscribe to our newsletters or promotions about our products or services.
• When you contact us for information, question or feedback about our product, service,
application or website.
We generally use this information to:
• Perform the relevant service or provide the relevant product
• Manage your account.
• Carry out credit checks.
• Request payments.
• Communicate with you.
Other information that is needed for us to provide and improve our services
• During the course of you using our products, services or websites, we may also collect
other information from you. Some examples of such information include:
• Information about your account and our communications with you, such as any customer
support requests that you make or any feedback that you provide, dates of payments, and date
of invoices;
• Product usage data, such as your last active use of an application, the duration you spent
on an application and how much you spent on a product.
• Network data, including mobile calls and sms data, such as the date and time of the calls
and texts you send or receive, and the duration of calls received and made through our
network;
Your location data, when:
• You use our telecommunications services, such as call, sms or broadband services.
• You choose to use our location-based service. For example, when you enable direction
applications on your mobile phone you signed up to a certain location based promotional
activities.
Your browsing data, when:
• You visit one of our websites and/or use some of our services.
Information that we collect may include:
• Information relating to your device, such as IP address, device model and settings. We use
your IP address and/or country preference in order to approximate your location to provide
you with a better experience. How much of this information we collect depends on the type
and settings of the device you use to access the Products. Server and data center service
administrators can disable collection of this information via the settings or prevent this
information from being shared with us by blocking transmission at the local network level.
• Network information.
• Details and logs of when, where and how you used the service.
• Browser information such as type and version and browser plug-in.
• Information about your visit, including the websites that directed you to us, the pages on
our website that you visited, services and products that you viewed or searched for, length
of visit, our interaction with you, and the next websites you visit after our website.
Typically, we use the information above and any other information necessary to:
• Improve customer experience, such as for troubleshooting, network management and network
optimization purposes.
• Use the recorded communications information for training quality assurance, feedback or
for records purposes.
• Find ways in which we can better improve our service, such as using personal and/or
aggregated statistics or de-identified information about sales, services, customers, network
traffic and location patterns to conduct research to help improve our understanding of your
behaviours.
• Conduct research that create value for the community.
• Create customer profiles about you to offer you personalised content, provide a more
relevant user experience or products and services, and to ensure that we will not be
recommending you products and services that you may not be interested in. We may also use
this information to find out whether you enjoy receiving our personalised services.
• Analyse use of our network and services to identify general trends and partner with third
parties to develop new services for you;
• Send you marketing communications about products and services based on your preferences
and interests; and/or
• Share your information within our affiliate companies, for processing, advertising,
service development, cross product marketing and sales, product and service creation,
measurement, analytics and research purposes.
• For research and development: We are always looking for ways to make our Products more
useful, relevant, faster, and secure to you. We use collective learning about how people use
our Products and feedback provided directly to us to troubleshoot and to identify trends,
usage, activity patterns and areas for integration and improvement of the Products. We
automatically analyze and aggregate frequently viewed articles to improve relevance of
suggested topics that auto-populate when you use the search feature.
• To communicate with you about the Products: We use your contact information to send
transactional communications via email and within the Products, including confirming your
purchases, reminding you of subscription expirations, responding to your comments, questions
and requests, providing customer support, and sending you technical notices, updates,
security alerts, and administrative messages. We also provide tailored communications based
on your activity and interactions with us. For example, certain actions you take in the
Products may automatically provide you with the requested content. These communications are
part of the Products and in most cases you can opt out of them. If an opt out is available,
you will find that option within the communication itself or in your account settings.
• To market, promote and drive engagement with the Products: We use your contact information
and information about how you use the Products to send promotional communications that may
be of specific interest to you, including by email and by displaying Product ads on other
companies’ websites and applications, as well as on other companies’ platforms and websites.
These communications are aimed at driving engagement and maximizing what you get out of the
Products, including information about new features, survey requests, newsletters, and events
we think may be of interest to you. We also communicate with you about new product offers,
promotions and contests. You can control whether you receive these communications as
described below under “Opt-out of communications.”
• Customer support: We use your information to resolve technical issues you encounter, to
respond to your requests for assistance, to analyze crash information, and to repair and
improve the Products.
• To protect our legitimate business interests and legal rights: Where required by law or
where we believe it is necessary to protect our legal rights, interests and the interests of
others, we use information about you in connection with legal claims, compliance,
regulatory, and audit functions, and disclosures in connection with the acquisition, merger
or sale of a business.
• Managed accounts: If you register or access the Products using an email address with a
domain that is owned by your employer or organization, and such organization requests,
certain information about you including your name, contact info, content and past use of
your account may become accessible to that organization’s administrator. If you are an
administrator for a particular site or group of users within the Products, we may share your
contact information with current or past users, for the purpose of facilitating
service-related requests.
• Service Providers: We work with third-party service providers to provide website and
application development, hosting, maintenance, backup, storage, virtual infrastructure,
payment processing, analysis and other services for us, which may require them to access or
use information about you. If a service provider needs to access information about you to
perform services on our behalf, they do so under close instruction from us, including
policies and procedures designed to protect your information.
You may object to the processing by contacting us unless the information is required for us
to perform the services.
Information needed for us to protect your security
We use the information we have to keep our services and communities safe and secure.
• we may investigate or take action regarding suspicious and illegal activities that violate
our Terms of Services, or the applicable law; and/or
• share your information, in accordance with applicable law/regulations and/or court orders,
with the relevant authorities, for example, to protect you or someone else from harm or
damage.
Information you consented to provide to us
We may also collect and process information about you when you consent to us collecting and
processing this information. Examples are your demographic and other personal information
when you participate in one of our competitions, prize draws, research surveys or consumer
panels when you utilise our products and services.
• Information that you provide by filling in forms on our Website/Application. This includes
information provided at the time of registering to use our Website/Application, subscribing
to our service, registering for newsletter, contacting our Customer Service Representative
or requesting further services. We may also ask you for information when you enter a contest
or promotion sponsored by us, and when you report a problem with our Website/Application.
• Records and copies of your correspondence (including e-mail addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through our Website and of the fulfillment of your
orders. You may be required to provide financial information before placing an order or
making payment through our Website/Application.
• Your search queries on the Website/Application.
Accessing and Correcting your information
You can review and change your personal information by logging into our Application’s
profile tab. You may also request to update any personal information we hold about you by
contacting us at our helpline number :0517080451
How we share your information and other responsible entities
We may share your personal information with an affiliate company or third parties for the
purposes listed above. Sometimes, the third party with which we share your personal
information with may determine the purposes for which and the means by which your personal
information is processed, and therefore we shall ensure that the said third party follows
the same privacy practices towards your information in accordance with our key privacy
principles, this privacy statement and applicable law.
More detailed examples of the third parties we may share your information with include:
• Any of the affiliate companies
• Data processors to process your information on our behalf.
• Third party services whom you have asked us to integrate with, such as social networks.
• Third /parties who conduct research, analytics or marketing in conjunction with us or on
our behalf.
• Relevant third parties whom you consented, or that you requested that we share the
information with.
• Prospective business partners, following your consent, if we decide to sell, buy, merge or
otherwise re-organise our business.
• Following your consent, third parties that conduct advertising, measurement and analytics.
• Law enforcement agencies, where we are required to provide our cooperation for law
enforcement purposes.
• Third party service providers such as debt collection agencies and credit check agencies.
Information Collected When You Acquire Third Party Products
From time to time, JOVI enters into partnerships with other companies to provide you with
the opportunity to sample or purchase a product or service that might be of interest to you.
We also partner with other companies to offer plug-ins, products and services that enhance
the experience of using a JOVI service.
If you purchase a product or service developed or owned by another company, you covenant and
agree that JOVI might share your personal information with that another company.
Special Third-Party Relationships
On occasion, JOVI will offer our product users and Web site visitors the opportunity to
participate in third-party or co-branded promotions or special programs and any
use/acceptance of the said promotions or programs tantamount to a consent given to JOVI by
the user to share their information with that third party if it so requires.
The use of any information provided by a user in entering such a third-party promotion will
automatically allow JOVI to share that information with that third party if it so requires.
We will also specify the manner in which such information is to be used. If your personal
information is to be shared with a third party, then JOVI would/might/shall share that
information.
The Privacy Policy or policies governing such third-party promotions and/or co-branded
programs will be specified.
In addition, JOVI offers a variety of “plug-in” products that are compatible with JOVI
services. While we endeavour to fully research and disclose how such plug-ins utilize
personal information, JOVI is not responsible for the operation of plug-ins provided by
third parties and we strongly encourage you to visit their Web sites and read the privacy
policies that govern their usage. JOVI will not provide personally identifiable information
to our product plug-in partners without first obtaining the informed consent of our users.
How we protect your personal information
We ensure that your personal information is safe and secure through the following measures:
• When you log into your account to use our services with your phone number or username and
password, your password is encrypted at the point when it reaches our server using
cryptographic protocols such as Transport Layer Security (TLS). This ensures that your
personal information remains confidential and is protected while it is transmitted over the
Internet;
• If you have a username and password to access our services, and have been inactive for
some time, we automatically log you out of the account to keep your details secure;
• When we use service providers or other data processors to process your personal
information on our behalf, we ensure that the relevant providers and processors will
implement appropriate technical and organisational measures to protect the information. Such
controls include access control to the information and the infrastructure that stores the
information, contractual arrangement that requires the third parties to comply with all
relevant laws, We apply privacy and data protection by design and by default, and build
privacy and data protection into the foundation of our products and services;
• We conduct Data Protection/Privacy Impact Assessment where appropriate to measure and
reduce the impact of a particular activity to the privacy of your personal information.
How long we keep your personal information for
We will only process your personal information for legitimate purposes, and only for as long
as it is necessary to achieve those purposes. We will dispose of your personal information
safely and securely once it is no longer required subject to applicable laws for retention
of data.
• How long we keep information we collect about you depends on the type of information, as
described in further detail below. After such time, we will either delete or anonymize your
information or, if this is not possible (for example, because the information has been
stored in backup archives), then we will securely store your information and isolate it from
any further use until deletion is possible.
Your rights
It is important to us that you understand your privacy rights. Therefore, we have listed out
below a non-exclusive list of privacy rights that you could exercise whilst entrusting us
with your information:
• Right to withdraw consent: Where you have consented for us to use, process, or share your
personal information, you can withdraw that consent any time, unless the information is
required for us to perform our services.
• Right to access your information: You can access and request a copy of the personal
information that we hold about you any time by contacting us, or access the information
directly through your online account.
• Right to erasure: You can request that we erase some of the personal information we hold
about you, provided that certain circumstances apply:
• The information is no longer needed by us and there is no legal requirement on us to
retain the information.
• You object to our profiling of your information, also in instances where the profiling is
conducted for direct marketing purposes.
• Other legal grounds, which permit you to do so.
• Delete your information: In some cases, you may ask us to delete accessing, storing, using
and otherwise processing your information. You request by contacting customer service.
Please note, however, that we may need to retain certain information for record keeping
purposes, to complete transactions or to comply with our legal obligations.
• Request that we stop using your information: In some cases, you may ask us to stop
accessing, storing, using and otherwise processing your information where you believe we
don’t have the appropriate rights to do so. For example, if you believe an account was
created for you without your permission or you are no longer an active user, you can request
that we delete your account as provided in this policy. Where you gave us consent to use
your information for a limited purpose, you can contact us to withdraw that consent, but
this will not affect any processing that has already taken place at the time. You can also
opt-out of our use of your information for marketing purposes by contacting us, as provided
below. When you make such requests, we may need time to investigate and facilitate your
request. If there is delay or dispute as to whether we have the right to continue using your
information, we will restrict any further use of your information until the request is
honored or the dispute is resolved, provided your employer does not object (where
applicable).
• Opt out of communications: You may opt out of receiving promotional communications from us
by using the unsubscribe link within each email, updating your email preferences within your
Product account settings menu, or by contacting us as provided below to have your contact
information removed from our promotional email list or registration database. Even after you
opt out from receiving promotional messages from us, you will continue to receive
transactional messages (such as a receipt for a purchase) from us regarding our Products.
• Mobile Consents/Opt-Outs. We may send you messages, including marketing, via your wireless
email address or by short message service (SMS), wireless access protocol (WAP) services or
mobile phone service. By providing us with your wireless email address or by signing up for
any SMS, WAP or mobile phone service, you consent to receiving services and messages at the
address or number you provide for such purposes, and understand that your wireless carrier’s
rates apply to these services/messages. You may opt-out of SMS, WAP or mobile services by
following the instructions provided in the message.
We will do our best in accommodating the request, but please bear in mind that this may
result in you being ineligible to receive certain services.
You can contact us any time to discuss these privacy rights in more details.
Your use of the Products: We keep track of certain information about you when you visit and
interact with any of our Products. This information includes the features you use; the links
you click on; the content you download from the Products; and how you interact with others
on the Products.
Changes to this Policy:
• This Privacy Policy is effective as of (March 2021) and will remain in effect except with
respect to any changes in its provisions in the future, which will be in effect immediately
after being posted on this page.
• We reserve the right to update or change our Privacy Policy at any time and you should
check this Privacy Policy periodically. Your continued use of the Service after we post any
modifications to the Privacy Policy on this page will constitute your acknowledgment of the
modifications and your consent to abide and be bound by the modified Privacy Policy.
• It is imperative to note that the information that you have consented to voluntarily
provide is not limited and non-exhaustive. We might collect further information if we
believe it is important for your better experience in regards to your usage of our
products/services.
• If we make any material changes to this Privacy Policy, we will notify you either through
the email address you have provided us, or by placing a prominent notice on our website.
• We may revise this Privacy Policy from time to time. The most current version of the
policy will govern use of our website and will always be at www.jovi-app.com. If we make a
change to this policy that, in our sole discretion, is material, we will notify it
accordingly. By continuing to access or use the Services after those changes become
effective, you agree to be bound by the Revised Privacy Policy.
Jovi is your one-stop solution for all home shopping needs. It is a high-tech yet simple mobile application that allows consumers to order anything from anywhere in Islamabad and Rawalpindi at any time of the day from 8 am until 12 midnight.
Office # 16, Floor#1, Pakland City Center Building I-8 Markaz Islamabad
Pakistan
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